Customer Reviews: Kost Tire & Auto Service

3025 Route 940

Pocono Summit Pennsylvania 18346

570-839-8400
3.5 out of 5 (6) Write A Review
Authentic Reviews (Trustmark English)

These reviews are managed by Bazaarvoice and comply with the Bazaarvoice Authenticity Policy, which is supported by anti-fraud technology and human analysis. Details may be found at www.bazaarvoice.com/trustmark

5 stars
(3)
4 stars
(1)
3 stars
(0)
2 stars
(0)
1 stars
(2)
Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff

poor service
  • By: Dan613 on October, 2019
  • Services: Tire Purchase / Installation

Since I used Goodyear app to place my tire order and picked kost tire to install.The service was poor. They said I was not even scheduled for today, also we are not associated with Goodyear. After I pleaded my case and showed confirmation email he said we try to get you in. Finally got my car in and said car was done I asked about my paperwork for the tire rotation and tire leak warranty. The counter man said you get none. You did not buy from us so no paperwork or warranty will be on is. I WILL NEVER GO TO KOST TIRE AGAIN. I want to go back and give them the dam tires. My son is a local police officer told The Whole force and they all said we will never go there.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Excellent Manager
  • By: Smokey51 on May, 2019
  • Services: Tire Purchase / Installation

Listened to Tom interact with customers. Honest person who cares :)

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
No appointments
  • By: Amanda0325 on January, 2019

I scheduled my 7:30 appointment through Goodyear for Kost and paid online that was easy. I drove 6 hours to drop my car off there, because I trusted them. I dropped it off the night before and filled out the info for my car. I wrote that I made an appointment online. It's 11am the next day and I still haven't heard from them so I call them to get told my car was next and at first they couldn't find my info. I told them I made an appointment I didn't understand how my car wasn't done and that I needed my car, because i had a long drive ahead of me. The man said "We don't take appointments it's first come, first serve. Goodyear doesn't understand that. We're a very busy shop." Not once did he apologize and when I picked up my car not a single word was said to me. Very disappointing experience.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
  • By: Alize on December, 2018
  • Services: Tire Purchase / Installation

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Good stiee
  • By: COwen83 on December, 2017
  • Services: Tire Purchase / Installation

Friendly staff and the work was complete during properly!!

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Fast
  • By: 2Medicine on April, 2017
  • Services: Tire Purchase / Installation

Dropped vehicle at requested appointment time. Tires were installed within 1 hour 15 minutes.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Top