Customer Reviews: Lewisville Tire & Service

201 W. Fm 3040

Lewisville Texas 75067

972-315-2926
2.9 out of 5 (16) Write A Review
Authentic Reviews (Trustmark English)

These reviews are managed by Bazaarvoice and comply with the Bazaarvoice Authenticity Policy, which is supported by anti-fraud technology and human analysis. Details may be found at www.bazaarvoice.com/trustmark

5 stars
(6)
4 stars
(1)
3 stars
(1)
2 stars
(1)
1 stars
(7)
Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff

I have found a good shop
  • By: Boat328 on August, 2020

I have three vehicles serviced by this shop. Started a year ago with fuel pump replacement on my diesel truck. Extensive job and truck runs flawless. General service on a Lexus and chevy are done in a timely fashion. New management cares and is consistent.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
New management and the service is awesome
  • By: USMCretired11 on April, 2020
  • Services: Other Services

They have a new staff and new ASE Techs. My shop for life

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
great deal and friendly staff
  • By: Smhiggolf on April, 2020
  • Services: Tire Purchase / Installation

bought a new set of tires for my wife's Mini. the staff was friendly and knowledgeable. I would recommend this store for your tire needs

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Deliveree exactly what was promised
  • By: JillHomer on November, 2019
  • Services: Other Services

These guys got me inspected and out the door in 30 minutes - EXCELLENT timing in store - the manager was very concerned about my timing since i called ahead and asked about time - Dave was EXCELLENT! YYYESSS!

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Takes a very long time
  • By: elliott19541 on November, 2019

Took almost 1.5 hours waiting just to get the tires...

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Less than 1star DAMAGE caused
  • By: TommyJL on October, 2019
  • Services: Other Services

I went in to have my torsion keys installed, they said they had the correct tools to do this job. They called me at 530 PM and told me my truck wouldn’t be ready until the following day. They asked me to come down so they could show me what they figured out. When I got down there right before they closed and asked what the problem was they said they had a hard time getting my torsion keys off as I asked them if they had the torsion key tool to remove them, the mechanic working on my truck said “NO” they had been using a pipe wrench to try to get my torsion keys off. Now I have pipe wrench marks all over my torsion arms. I asked them if they would like to borrow my torsion key tool to get the job complete, they said no. I’ve left multiple messages for the owner without any response.I’ve been a mechanic for 30 years but I’ve been so busy with my own business, I thought they could do a simple job, they weren’t able to and they caused more damage to my truck! Never Trust them!

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Not even worth a 1 star damage to my truck
  • By: TommyL on October, 2019
  • Services: Other Services

I went in to have my torsion keys installed, they said they had the correct tools to do this job. They told me it would take them about two hours to complete, this was at 1030 am. I called them around 1pm and they said they barely had got started on it. They called me at 530 PM and told me my truck wouldn’t be ready until the following day. They asked me to come down so they could show me what they figured out. When I got down there right before they closed and asked what the problem was they said they had a hard time getting my torsion keys off as I asked them if they had the torsion key tool to remove them, the mechanic working on my truck said “NO” they had been using a pipe wrench to try to get my torsion keys off. Now I have pipe wrench marks all over my torsion arms. I've left multiple messages for the owner with no response. They obviously don't care about customer service or damage they do to customers vehicles.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Terrible customer service
  • By: William101 on May, 2019

Called to ask if they could fix a sheared off lug in my rim and asked if they could get to it today because my normal mechanic was backed up. The person on the other end of the line named Dave said “You called the wrong store buddy” and hung up the phone immediately. Called back and asked if there was a problem and he said no problem at all then proceeded to put me on hold for 5 minutes before ending the call.

  • By: Baglady on December, 2018

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Rip off Scam Fraudlent Water pump replacement 2009 Chevy Express
  • By: VictGreen on November, 2018
  • Services: Other Services

Rip off, shady services and scam. Quoted for water pump, and radiator hose replacement at $.00 term of cash value. Upon completion, item 057100 labour increased by %125 been 3hr of service and additional dollar amount added to price of mtc water pump. I complained and customer service guy got so rude and racial making vulgar speech and getting lousy with a threat not to accept payment cos of my complaint. He went off point and made further treat to put car on lien if not paid and have a daily storage fee charged since the vehicle came to their pocession. Invoice and conversations available. Sad experience and the worst I ever get dealing with mechanic shop. Aboveall, don't trust them to do the right right thing.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Top