Customer Reviews: Albertville Car Care Center

11019 61st St Ne

Albertville Minnesota 55301

763-493-8555
3.9 out of 5 (14) Write A Review
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5 stars
(9)
4 stars
(1)
3 stars
(0)
2 stars
(1)
1 stars
(3)
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Thumbs up
  • By: Sheznon04 on December, 2019
  • Services: Oil Change

Ordered tires online, they got me in right away, and also made time for a last minute oil change as well. They've always been really friendly and great to me when i bring my car in!

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They were very difficult to work with
  • By: Pomski on September, 2019
  • Services: Other Services

This place was a pain to work with. They made a big mistake on my vehicle that could of caused even more damage to my vehicle and didn't want to admit right away that it was their mistake unroll I had to get another person involved . then they finally fixed it and said it was their mistake. I never should have had to go through this and gotten attitude and rudeness from some of the employees.

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Thorough Honest and Professional
  • By: Satisfied2019 on September, 2019
  • Services: Oil Change

Always happy with the results when I use the Albertville Car Care Center. Friendly and honest staff members. On time every time!

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Excellent service
  • By: Franks on September, 2019
  • Services: Oil Change

Well taken care of fast and courteous.

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My new auto care spot
  • By: Lizalee120 on August, 2019

From the initial call to arrange a service date, to walking in & out the door, I was impressed. The lady that answered was friendly when making my appt, and on service day everyone greeted me with a smile. I was extremely shocked when I was told my total. I'm used to paying fees in the Twin Cities near where I work. I own a German SUV, so the oil changes are a bit more spendy than your typical oil change. He told me the total was $75. I've been paying $110! Nice surprise as well. I will be coming here from now on for all me auto work.

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awful
  • By: ERengnell on June, 2019
  • Services: Oil Change

I had an oil change and tire rotation at the Albertville location today. I called ahead of time to make sure the apt was on the schedule. They said I probably wanted the St. Michael location and had been rerouted since they are closed and hung up on me. Ok, someone is having a bad day, I'll show up, his is going to be ok. I show up for my apt, they go to check me in, I tell them I have this car care package and they will pay for my oil change and tire rotation. I had the paperwork, call this customer service number, give them my ID number and they will pay my bill, They looked at me like i was insane. I had paperwork,call this number give them my ID,they will be pay. Another garage did work on my car, they did this and it worked...the person behind the desk said "we are not them". Really?? I'm not in Buffalo?? Where am I?? I took my key and said I'll go elsewhere, they said ok. Really?? They were not in any way shape or form willing to call, willing to help me. Disgusted.

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Taken advantage of
  • By: POedDave on July, 2018
  • Services: Other Services

When our 17 year old daughter's airbag light came on we thought we would give her a life lesson on taking care of her car. Whoops! Bad idea. Tom at Albertville Car Care saw 17 year old, Girl, Cha-Ching!!! We had serviced our cars here in the past because they are local. We like to support local businesses. Well that has changed after dealing with Tom the owner of Albertville Car Care. They charged her $XX to look at the error code. That is 9 hours of her working. She walked out knowing the airbags had an issue. I think that is what the warning light stated when she brought it in. They did say they could fix it for $X,600. They did not tell her that it was going to cost $XX to have it looked at. They bring out the bill afterwards and claim that she knew because she paid for it afterwards. I don't imagine they would have just given her the keys and let her walk out. I asked him why they don't tell upfront it will cost $XX. They didn't have an answer for that one.

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  • By: PeteBetts on July, 2018
  • Services: Other Services

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Friendly and fast
  • By: jesi4207 on January, 2017
  • Services: Tire Purchase / Installation

My car was done in the exact amount of time I was told - great customer service. Will definitely be coming back for me service.

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Have been a long time customer
  • By: OldLarry on October, 2016
  • Services: Tire Purchase / Installation

Very happy with the service and friendly people!!!

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