Customer Reviews: Burnett Automotive

14857 Metcalf Ave

Overland Park Kansas 66223

913-851-9229
3.9 out of 5 (13) Write A Review
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5 stars
(8)
4 stars
(2)
3 stars
(0)
2 stars
(0)
1 stars
(3)
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Faster than On Time
  • By: Davedog47 on August, 2019
  • Services: Tire Purchase / Installation

Looked for advice on shock replacement..not necessary. 4 tires plus align took 2 hours..great service plus good product.

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AMATEUR AND UNETHICAL WORK
  • By: THUYNH on July, 2019
  • Services: Oil Change

This is a RIDICULOUS place. I have never seen any place like this. This is my first time getting services and LAST TIME at this place. I came to get an oil change and I end up to pay few hundred for physical damages to my car! I did not read any reviews before I came here, but I came here because they gave me a free air for my tire long time ago, so I thought I should return the flavor. I decided to get the oil change service at this place. I came there, parked, locked the car, and LOCKED THE GLOVE BOX. Like other stores, I checked it and gave them the car key (not the key for glove box). After about 1 hour, they checked out my car, and when I walked out to check my car, I saw THE DOOR'S STEP ON THE PASSENGER SIDE FALL OUT, the glove box was opened and they noted it on the paperwork that "the glove box is sticky" ? IT IS STICKY BECAUSE I LOCKED IT!!!, IT WILL BE VERY SMOOTH (WHEN YOU PRESS THE BUTTON) IF YOU ASK ME FOR THE GLOVE BOX'S KEY!!! NO PRINTED STICKER FOR THE OIL CHANGE

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Honest and reliable dealer
  • By: MurphyWalter on June, 2019

Gunter and his team do a great job. We take all of our vehicles there.

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Treat you like family
  • By: JohnR1987 on February, 2019

I have 4 family vehicles serviced here and am always recognized by name when I come in. I trust these guys more than most dealerships.

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Good work but not the best customer service
  • By: IOSProKC on November, 2018
  • Services: Tire Purchase / Installation

Overall the work was done on time and correctly. But, when I came to pick up the vehicle, I asked where it was parked. Rather than show me where it was in the full parking lot, I was just told, it's out there somewhere. You will be able to find it.

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So Much for a Service Network
  • By: LostSale on August, 2018

Wouldn't honor Goodyear three year alignment package.

Great on time service
  • By: Denny46 on January, 2017
  • Services: Tire Purchase / Installation

Appointment on time. Courteous store representatives.

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Job Well Done
  • By: JPMyers on November, 2016

I ordered online and service was fast and friendly. Even got a phone call to let me know progress if job.

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Job Well Done
  • By: JPMyers on November, 2016

I ordered online and service was fast and friendly. Even got a phone call to let me know progress if job.

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easy and fast
  • By: LTRAIN on November, 2016
  • Services: Tire Purchase / Installation

I have use Burnett many times for oil changes. Now I have used them for tires and I was very pleased. Could use a refresh of the lounge area but otherwise great.

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