Customer Reviews: Dobbs Tire And Auto Center

12626 Dorsett Rd

Maryland Heights Missouri 63043

314-576-1500
3.6 out of 5 (9) Write A Review
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5 stars
(5)
4 stars
(1)
3 stars
(0)
2 stars
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1 stars
(3)
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Fast and Friendly
  • By: Lico3108 on December, 2020
  • Services: Tire Purchase / Installation

Dobbs was very professional and quick to service my car and get me back on the road. Very happy with my experience.

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WORST customer service
  • By: syeda234 on August, 2020

I wish I could give this place 0 stars. The employees here are rude! The customer service is terrible! This is the absolute worst Dobbs you can ever go to. I actually like Dobbs the company, however, the location closest to my house has the worst customer service, which makes life very inconvenient for me. I’ve been here maybe 7 or 8 times in the past few years and every time I am talked down to and they are so incredibly rude. The employees won’t even hide their rudeness. Also, their website, yelp page, and google listing did not mention that their hours have changed due to COVID-19, so I am currently outside in the parking lot, unable to get my car until MONDAY. It is Saturday. Nobody called me to inform me that my vehicle was ready and nobody told me their hours were updated (granted there is a small sign in front of the store that apparently is your only source of information). I am absolutely sick of this location, do yourself a favor and take your car to a DIFFERENT Dobbs!

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Good service and friendly staff
  • By: rnicc on April, 2019
  • Services: Tire Purchase / Installation

I ordered tires through GoodYear's website and was able to get my service appointment scheduled for this location. It was seamless and worry-free. Just had to take the car in and they had everything they needed. Fast turnaround. Quality work.

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TIres For A Great Price
  • By: OldCarGuy8 on December, 2018

Had tires put on a couple cars. There was a slight problem with one tire and a problem during installation that made me have to make a return trip. They fixed the problem and more as the gave me a gift card for my troubles. The card was not expected and was a very good gesture on their part as my review would have been three stars. They are busy, so as in another post, it was hard for them to totally honor my appointment time. I had a 9AM appointment, left the car, and asked for it to be done by 2 so my son could take his car to work. It was not done by 2, so I stayed till it was done. It was done by 2:45, so he took my car. Not a huge deal for me. I would recommend this place.

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  • By: Stld on October, 2018

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Thumbs up
  • By: NickH on November, 2017
  • Services: Tire Purchase / Installation

Excellent Service.

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These guys always do a great job
  • By: Susanna on September, 2017
  • Services: Tire Purchase / Installation

Happy every time I go there.

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Cool
  • By: tires1 on December, 2016
  • Services: Tire Purchase / Installation

Great job

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Awful
  • By: damosuzuki on July, 2016

Got a reservation at 2:00pm but they didn't even start until 3:40. Paul, who was at the desk was really arrogant and condescending, didn't apologize for the delay. What is the point of the "reservation?" I took a child but there was no place for let child play so had to wait the entire 2 hours somewhere around the Dobbs.

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