Customer Reviews: Conrad's Tire Express & Total Car Care

5118 Royalton Road

North Royalton Ohio 44133

440-582-2300
3.4 out of 5 (7) Write A Review
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5 stars
(3)
4 stars
(0)
3 stars
(1)
2 stars
(3)
1 stars
(0)
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Excellent customer service
  • By: Ani2 on November, 2020
  • Services: Tire Purchase / Installation

I had my tires replaced and the customer service team is excellent. I was in and out in a very timely manner, and am very happy with my tires and experience at Conrad’s.

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Not Fast
  • By: CH202 on January, 2020

Although the quality of my work was fine on the car, it took over 2 hours to get new tires installed. The service should not have taken this long specifically since I booked the earliest appointment at the store and was the only person there for most of the morning.

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Wrong Tires Delivered to Store
  • By: ohiostatebuckeye on June, 2019
  • Services: Tire Purchase / Installation

I ordered tires on Goodyear.com to be installed at Conrad’s. After waiting for 50 minutes, I was notified that the store received the wrong sized tires but the correct ones would be there in 60 minutes (11Am) . I left and decided to call the store before returning. At 11:15, the tires had not arrived. The new delivery time was 1pm. The tires were installed quickly and appear to be in good working condition.

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Good experience
  • By: Cigar52 on May, 2019
  • Services: Tire Purchase / Installation

My appointment was on time. The services personal were all friendly and efficient. My vehicle was ready when promised.

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Fast and friendly
  • By: Aharvey41 on November, 2018

The guys at the store were very friendly and efficient. I did not however realize that rotation was not included when purchasinf e-commerce. Wish I would have know that.

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Busy and they let you know it
  • By: Paul14710 on December, 2017
  • Services: Tire Purchase / Installation

Some of the problem (for them) is that I purchased my tires on line. They claimed a lack of familiarity with the program. It was clear I wasn’t a valued customer (to them). Regardless of my confirming emails, I couldn’t get the tires installed because only 2 of the 4 had been shipped. They had 12 more in their warehouse inventory but were unwilling at first to use their own stock. Somehow they resolved the problem and I was able to return later in the day for the tires. 2 hours later I had my tires along with the warning that routine rotations etc were on me. I was to deal directly with Goodyear and not them. Also as I sat and waited, I was able to observe how they treated other customers. If I managed this store, at a minimum, employees would receive customer service training. In several cases, some would be let go. The owners should take a good look at their staff.

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M
  • By: Zak09 on November, 2017
  • Services: Tire Purchase / Installation

Fine

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