Customer Reviews: Black's Tire & Auto Service

2828 Carolina Beach Rd

Wilmington North Carolina 28412

910-791-0056
4.4 out of 5 (14) Write A Review
Authentic Reviews (Trustmark English)

These reviews are managed by Bazaarvoice and comply with the Bazaarvoice Authenticity Policy, which is supported by anti-fraud technology and human analysis. Details may be found at www.bazaarvoice.com/trustmark

5 stars
(10)
4 stars
(2)
3 stars
(0)
2 stars
(1)
1 stars
(1)
Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff

these guys are terrific
  • By: matt28412gy on June, 2020

these guys were great . highly recommend. free nitrogen with 4 tires green caps.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
My experience
  • By: Flea62 on September, 2019
  • Services: Oil Change

Just moved here (March) from Ohio where I had 40 years service at Goodyear Corporate Headquarters. Have had three oil changes with tire rotation thus far at Black’s and they have been very upfront and have provided good service. Carl at the front desk is a character and very personable. The two oil changes for my car had me in and out of there in about 90 minutes. Took my wife’s car in today and the same service was completed in just shy of 3 hours. I trust Blacks due to their long working relationship with Goodyear. Being retired, slowness isn’t quite the issue that it was when working. Difficult to understand why one cannot schedule an appointment. Since there are not any Goodyear (Retail Stores) in and around Wilmington, we will continue to trust our vehicles with the Blacks location on Carolina Beach Road.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Honest and reliable
  • By: uncivilized on September, 2019
  • Services: Tire Purchase / Installation

I selected Blacks's because I have been a customer for many years. I have always found them to be honest and reliable. They always have a steady stream of customers, so at times the wait is a little longer than ideal. The have a large waiting area with TV and magazines.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
They know how to take care of peoplein a fast and friendly manner
  • By: WaltW1 on July, 2019
  • Services: Tire Purchase / Installation

Good people to deal with. Fair and friendly

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Very good to deal with
  • By: Jerry0190 on April, 2019
  • Services: Tire Purchase / Installation

Everything went just fine

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Great friendly service
  • By: wrs65 on February, 2019
  • Services: Tire Purchase / Installation

My new tires were installed in a timely manner. Everyone was friendly and professional.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
WORST customer service EVER
  • By: Ladyblu236 on October, 2018
  • Services: Tire Purchase / Installation

I ordered new tires through the Goodyear.com. I ordered exactly what I wanted. The tires were delivered to Black’s on a Thursday, I dropped my car off Thursday afternoon for Friday tire installation. I hadn’t heard a word from Black’s by 5pm Friday so I called and was told my tires had NOT been installed as promised. I was advised by “Greg” that the tires would be installed first thing Saturday morning. I called Black’s at noon Saturday and was told that my tires had been installed and I could pick up my car. I proceeded to Black’s and saw immediately that the tires that had been installed were NOT the tires that I had ordered. “Greg” grabbed the invoice and ran out to my car and confirmed that they were NOT the tires that I had ordered. Keep in mind that the tires that I had ordered WERE DELIVERED to Black’s as confirmed by rep Horace. These tires were MY property, ordered by me and billed to me. I suspect that MY tires were sold to someone else at a profit.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Friendly and efficient service
  • By: Byrnej09 on December, 2017
  • Services: Tire Purchase / Installation

I was so grateful for the friendly and efficient service that Black’ Tire and auto service provided. I am new to the area and was so grateful to find a shop that was filled with so many friendly faces!!

Satisfaction with Wait Time
Quality of Service
Quality of Amenities in Wait Area
Helpfulness of Staff
Slow service
  • By: LarryDu on September, 2017
  • Services: Tire Purchase / Installation

Ordered 4 tires online which was so easy and convenient! But when arrived for scheduled appointment to install the tires the store didn't have info that I had placed online and tried to recharge me! However the issue was resolved! The store wasn't even busy but waited over 2 hours to have them installed! They also did balance and realignment without my consent!!

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
nice experience
  • By: Ron79 on June, 2017
  • Services: Tire Purchase / Installation

very good, friendly service.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Top