Customer Reviews: Goodyear Auto Service - Capitol Heights

9179 Central Avenue

Capitol Heights Maryland 20743-3806

301-336-3330
4.5 out of 5 (262) Write A Review
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5 stars
(189)
4 stars
(46)
3 stars
(7)
2 stars
(4)
1 stars
(16)
Satisfaction with Wait Time
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Helpfulness of Staff

Fast and Friendly
  • By: jgnc on July, 2020
  • Services: Other Services

I had a state inspection due and I couldn’t be a happier with this location. They called me a couple of hours later amidst a pandemic and informed me what needed to be done to pass. I approved the two repairs and was called about three hours later to pick up my vehicle. The staff is welcoming and friendly yet professional, and the location is clean and presentable. I recommend this location and would go again for services needed; no complaints and five stars.

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Bad estimated quote
  • By: ColeJ on July, 2020
  • Services: Other Services

I don’t have any issues with the employees or the facility but I was given an estimated quoted of roughly $1000 ($500 for part + $500 for labor) for a new Brake Power Booster to be placed on my Volkswagen Passat. I declined the option to get that fixed, and I instead took my vehicle to the VW dealership. After only 30 seconds of driving, braking, and opening the cars hood. The manager found out that the issue was just a torn hose connected to the pump. He quoted me an estimated repair cost between $200 to $300. I hate the thought of possibly spending hundreds because of a misdiagnoses. What would’ve happened if I went through with the fix?

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Fast and friendly
  • By: Jeana on July, 2020
  • Services: Tire Purchase / Installation

Great service

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Efficient Professionals
  • By: Espinoza on July, 2020
  • Services: Oil Change

I have been coming here for many years for all my tires and other auto needs. I can always rely on them and trust all the work they do. They are very knowledgeable Professionals. I thank all of them!!!

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Excellent
  • By: Lynette1 on July, 2020

Friendly and excellent service.

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Safe and Secure
  • By: OShah on June, 2020
  • Services: Tire Purchase / Installation

During these uncertain times, Tre made sure that I received good quality customer service and customer satisfaction all while demonstrating effective social distancing through excellent communication.

Satisfaction with Wait Time
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The Best
  • By: CsMarcus on June, 2020
  • Services: Tire Purchase / Installation

Fast, Friendly and Honest! I have bought set of 4 new tires here 5 times and never had a single issue.

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Friendly but needs improvement
  • By: GGood on June, 2020
  • Services: Oil Change

My car was there for an oil change for 3 hours. I also requested a tire check which I didn't find in my paperwork and a follow-up wasn't discussed. They forgot to call and tell me that my car was ready.

Satisfaction with Wait Time
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Great and Helpful service
  • By: jbuck on May, 2020
  • Services: Tire Purchase / Installation

The techs were very helpful & informative about what was needed.

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Performing great service
  • By: Sydney32 on May, 2020
  • Services: Other Services

The team members provide great customer service and experience. I’m glad they are in my neighborhood.

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