Customer Reviews: Goodyear Auto Service - Locust Point

917 East Fort Avenue

Baltimore Maryland 21230-4762

410-576-9077
4.3 out of 5 (202) Write A Review
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5 stars
(140)
4 stars
(23)
3 stars
(9)
2 stars
(11)
1 stars
(19)
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Helpfulness of Staff

Fast but not contact free
  • By: Bmore2 on September, 2020
  • Services: Tire Purchase / Installation

Online covid 19 guidelines made the dropoff and pickup out to be contact-free. That was not the case and I had to enter the lobby and wait at both points. The work was completed quickly, however, and seems well done.

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Always professional
  • By: JohnEy on September, 2020
  • Services: Oil Change

I have been using this store for years and they never disappoint

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Poor communication
  • By: MrWest on September, 2020
  • Services: Tire Purchase / Installation

I've been to this service location several times over the years and always known them to close at 7PM. I received a call from them at 4:30PM September 2, 2020 that my vehicle was ready for pickup. I get there at 6:30P and they're CLOSED! They never bothered to inform me that their service hours changed and that I had less than 30-minutes to pickup my vehicle! Inexcusable! I lost time and money because of poor communication exhibited by the service rep!.

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Excellent advice and service
  • By: johnhw on September, 2020

I had damage on the sidewall of a tire and had road hazard insurance. Goodyear offered to replace the tire and my only cost was the state tax on tire disposable and the road hazard warranty. Brought the car in late morning and was all set by afternoon. Appreciate Chris' help with all of this.

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Awful customer service
  • By: DanB1 on August, 2020

Was charged for a light replacement that I told them NOT to do whilst getting a patch put in my tire. Never offered a refund, only a discount on tires. Won’t be going back, not to get scammed again!

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Last minute appointment fantastic service
  • By: RichnBaltimore on August, 2020
  • Services: Other Services

Last minute appointment fantastic service!. My car wouldn’t start, and after AAA couldn’t figure out what was wrong, I decided to have it towed to Goodyear after a recommendation from a friend. I’m glad I did! They not only found the problem, they actually researched the history of the problem on the Internet, and printed out the documentation for me to bring it to Ford for a recall. They got my car running , That was the important part! They did it super fast, and super efficient. Highly recommend.

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Excellent work
  • By: Ruchi on July, 2020
  • Services: Other Services

Professional service and great work. Reliable and great value.

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Fast and Friendly Service
  • By: Dolores67 on July, 2020
  • Services: Tire Purchase / Installation

Excellent Service,I will recommend to all my friends and Family

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Excellent customer service
  • By: Larrance on July, 2020
  • Services: Oil Change

I will always take my car there as long as i get great service, GREAT CUSTOMER SERVICE.

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As always great service
  • By: WarrenD on June, 2020
  • Services: Tire Purchase / Installation

Goodyear has become my main garage for all of my cars. There service is great, fair prices and very convenient. Sunday hours are great and they always get me in and out timely

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