Customer Reviews: Goodyear Auto Service - Rome

1745 Black River Blvd North

Rome New York 13440-2425

315-336-5540
4.7 out of 5 (272) Write A Review
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5 stars
(237)
4 stars
(18)
3 stars
(5)
2 stars
(2)
1 stars
(10)
Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff

Bad reviewe for customer service
  • By: Kennny on October, 2020

I've always been a Goodyear customer. Recently had 4 new Tires put on my dad's truck by Goodyear and 1 keeps going flat. I called Jim at Goodyear this morning and he told me if I couldn't leave it, I would have to make an appointment. If you do something and mess it up, fixing it should be your first priority! I took it to Rome tire and they got me rite in, even though I had to pay to get my brand new tire reset on the bead because good year did a not so good job. Sorry not sorry Goodyear, you lost my business!

Fast
  • By: TreO1 on October, 2020
  • Services: Other Services

Had a minor problem was hoping to schedule an appointment instead they were able to help me right then and there!

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Fast friendly and professional
  • By: AnthonyAngotti on October, 2020
  • Services: Other Services

Excellent service both personally and professionally.

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Very fast and professional
  • By: daveb on October, 2020
  • Services: Other Services

As always, very happy with the service and people. Maintained good social distancing and wore masks.

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Service was amazing
  • By: Nick47 on September, 2020
  • Services: Tire Purchase / Installation

I dealt with Jim at the Rome location and he was super professional and helpful. I would recommend this location to anyone I speak to. Some of the best customer service I’ve ever received.

Satisfaction with Wait Time
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Quality repair
  • By: 49ers on September, 2020
  • Services: Other Services

Diagnosed problem and repaired quickly. Been going here for 30 years and never had an issue with a faulty repair.

Satisfaction with Wait Time
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Friendly Fast Thorough
  • By: JJMRome on September, 2020
  • Services: Oil Change

My car, a 2006 Camry, was given an inspection, and the staff noticed that it was also due for an oil change. They suggested a synthetic blend, which, I found out after I said yes, came with a $5 discount.

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Always fast and friendly
  • By: Strive on September, 2020

Always satisfied with the service

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Outstanding service and customer interaction
  • By: NavyDan on September, 2020
  • Services: Oil Change

Always a stellar experience. Just had a leaking tire / valve stem repaired. I have been a more than satisfied customer of this store for over 16 years and 7 or 8 vehicles. I rarely go anywhere else for automotive assistance. Not only are the staff friendly and knowledgeable, they are personable and will work with any customer to make sure that the customer gets the best information and options. Out of five stars, this store turns it up to 11! I have never had a bad experience here and my kids, who are now driving cars of their own, won't go anywhere else because of the above and beyond interactions with this store/staff.

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Wonderful
  • By: TreO1 on August, 2020
  • Services: Oil Change

I always get great service at my Goodyear in in Rome New York. They always explain everything before they do any work if they come across a problem and I am totally informed along the way and there are never any surprises they're faster efficient and I'm always satisfied with the outcome.

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