Customer Reviews: Performance Tire Company

805 Donaldson Road

Erlanger Kentucky 41018

859-371-7474
4.1 out of 5 (11) Write A Review
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5 stars
(8)
4 stars
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3 stars
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2 stars
(2)
1 stars
(1)
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Friendly and Respectful
  • By: jkb1964 on October, 2020
  • Services: Other Services

I've been to this location twice this year! ( 2020). The first time I came here, I needed a bulb replacement for my 2013 Jeep Grand Cherokee, for the low beam headlight! The minute I walked in the door, I was greeted by a friendly guy! I asked him how much it would be to replace the bulb! He said it would be 30.00 plus tax!! Wow! What a great deal! I was treated with respect, and he didn't talk down to me, because I was a female!! Other auto stores can be very disrespectful and act like women just know how to drive their vehicle, and nothing else!! I was at this location this morning ( 10.22.2020), and needed another bulb replaced. He said it may take awhile because he had a light crew and many orders to fulfill! I waited less than 30 minutes!! I would highly recommend this location for your vehicle needs!!

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Very helpful
  • By: KirbyForsyth on May, 2020
  • Services: Tire Purchase / Installation

knowledgeable and very friendly

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Poorest Customer Service and Quality Control
  • By: JFK1 on February, 2020
  • Services: Tire Purchase / Installation

Purchased tires online,which required choosing installer and an appointment time.Received email from the facility stating they do not take appointments,service is first come,first served.Installer never called to let me know the tires were on hand.When I called to check,was told not to come later than 4:00 pm because the facility closes at 5:30 and technicians get ready to leave at 5:15.Arrived at the facility and was surprised that my vehicle was take in within 15 minutes.After tire installation,technician told me to come look at them and asked if I noticed anything?Three of the tires were the correct size,1 was incorrect.Technician put 1 of my old tires back on and said I'd have to come back and they would call when correct size tire was received. Never received a call.I called to check and was told the tire was in but it was first come, first served and they could not give me any idea of when I should return.Returned,correct tire was installed,no apology given for the inconvenience.

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Great crew and management
  • By: nickrecie on January, 2020
  • Services: Tire Purchase / Installation

Pre-ordered my tires thru Goodyear.com and set up a time to get them installed. When i arrived I was greeted warmly by the desk guys. I let them know i had a set of tires for installation waiting for me. They got my info and had the tire guys get right on it. While my truck was in the air they did a quick visual inspection on the bottom of the truck. They showed me a couple things I need to keep my eye on in the future. They also let me know what looked ok, as my truck has 192k on it. They were very clean in their work and I left out of there feeling very comfortable about the work that was done!

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Honest and fair
  • By: MisterB1234 on June, 2018
  • Services: Other Services

I've been here several times. I was drawn toward it because it is one of the few shops open on Saturday. They have always been honest and fair. Having a free shuttle service is also a huge bonus.

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great job
  • By: tristint on June, 2017
  • Services: Oil Change

I have used this store for several years on my old Jeep and my newer leased vehicles for maintenance. Friendly, quick, and fair pricing. They've also fixed my flat tires and helped resolve an issue with my Jeep that no one else could figure out.

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Knowledgable Thorough and Cost Conscious
  • By: Mikemm on October, 2016
  • Services: Other Services

Had my 55 Ford f100 in to get it road worthy. Found several key safety issues that I was not aware of and fixed them at a reasonable cost. Mechanics are very friendly and knowledgeable especially with late model vehicles. Been going to Performance Tire for years and will continue!

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Good Price Sloppy Workmanship
  • By: Update on August, 2016
  • Services: Tire Purchase / Installation

The price was good. One of lowest prices in the area. The workmanship was poor. I have a 2011 Honda . I had set of 4 new tires placed. The following day I decided to check tires' air pressure and the torque on the lug nuts of the tires. The tire pressure was 40, 39, 38, and 38 psi on the tires. 33/32 is the recommended pressures. ( The tires were not warm). For the lug nuts. All lug nuts on all 4 tires were well above the (80 foot pounds) of pressure set for Honda motor. All lug nuts had to be bounced down to with force with my weight to break loose. One of the lug nuts was on so tight it broke my adapter to my torque wrench. ( over tightening of lug nuts causes rotor warping.) I called the shop for them to address this problem. The moral of the this review is check mechanics work if you can. Marty

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Good price Sloopy workmanship
  • By: Update on August, 2016
  • Services: Tire Purchase / Installation

The price was good. One of lowest prices in the area. The workmanship was poor. I have a 2011 Honda . I had set of 4 new tires placed. The following next day I decided to check tires' air pressure and the torque on the lug nuts of the tires. The tire pressure was 40, 39, 38, and 38 psi on the tires. 33/32 is the recommended pressures. ( The tires were not warm). For the lug nuts. All lug nuts on all 4 tires were well above the (80 foot pounds) of pressure set for Honda motor. All lug nuts had to be bounced down to with force with my weight to break loose. One of the lug nuts were on so tight it broke my adapter to my torque wrench. ( over tightening of lug nuts causes rotor warping.) I called the shop for them to address this problem. The moral of the this review is check mechanics work if you can. Marty

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Recommend highly Integrity and Fair Prices
  • By: MikeOlsen on August, 2016
  • Services: Oil Change

I have been a faithful customer at Goodyear on Donaldson for several years. The staff is great and they do not try to push unnecessary services on the customer. Cannot recommend this business enough Mike

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