Customer Reviews: Goodyear Auto Service - Biloxi

2585 Pass Road

Biloxi Mississippi 39531-2727

228-388-0942
4.6 out of 5 (80) Write A Review
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5 stars
(68)
4 stars
(5)
3 stars
(1)
2 stars
(1)
1 stars
(5)
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Frustrated
  • By: DDA49 on October, 2020
  • Services: Tire Purchase / Installation

Bought 4 new tires 2 weeks ago. After paying I noticed the price per tire was $20 higher than I was told over the phone. Person I paid acknowledged the mistake and said I would have to see the manager. Then he tried to convince me there was only a $30 difference. My 8 year old grandson does better math than that. So far in 2 weeks the manager either hasn't been in or won't return my calls. I looked for American made tires or at least an American owned company. If you want Goodyear I recommend you look somewhere else.

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Fast and Friendly Great Experience
  • By: Stellar82 on September, 2020
  • Services: Tire Purchase / Installation

We received the best care and had a long list of things we needed done! We waited in the lobby and were surprised at how quickly 4 tires were replaced, along with filter changes, an alignment, and other things! Would definitely recommend this place to my friends!

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Always good service at reasonable price
  • By: 43paul on September, 2020
  • Services: Oil Change

Got oil change and tire rotation,great e-mail price.

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Fast and friendly
  • By: Tommy555555 on August, 2020
  • Services: Tire Purchase / Installation

Got the tires shipped in and installed quickly.

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Good oil change Terrible brake analysis and over inflated estimate
  • By: BiloxiMO on August, 2020
  • Services: Oil Change

Oil change was good as usual. It was My first time asking for a break inspection and estimate. I was extremely disappointed. I was told that my pads were worn and I needed two new rotors and two machined at at cost of $800 plus. I knew that analysis and estimate was over exaggerated. So, I took the vehicle, which was a Ford Expedition to a certified Ford dealer for the same inspection. Their analysis concluded that the vehicle needed new pads and only two rotors need slight turning and the remaining two were in excellent condition. Total cost of the repair $237. Based on this analysis, either the tech purposely inflated the repair work or the tech does not understand what to do to repair brakes. After this experience, the only service that I will use Goodyear for is oil changes. I’m hoping this is an exception and not the norm. I understand that different experts have different opinions but I can’t accept that experts inspecting brakes can be this far apart analysis and price.

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Fast
  • By: aproctor on June, 2020
  • Services: Other Services

I scheduled an appointment for a front end alignment. I arrived at the scheduled time. I was in and out in an hour.

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Great customer service
  • By: TiffanyS on June, 2020
  • Services: Other Services

Had a flat tire repaired in record time at this location today. Very clean and welcoming facility. Manager took time to listen to my concerns and cater to my needs.

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Oil change
  • By: Chuck1959 on May, 2020
  • Services: Oil Change

Mike Morr and staff always takes care of me in a timely fashion!

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New tires
  • By: JWJones on April, 2020
  • Services: Tire Purchase / Installation

First class on time and very professional

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very honest store
  • By: 43paul on March, 2020

have always gotten good service at this store

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