Customer Reviews: Goodyear Auto Service - Salem

1612 West Main Street

Salem Virginia 24153-3116

540-389-6388
4.6 out of 5 (217) Write A Review
Authentic Reviews (Trustmark English)

These reviews are managed by Bazaarvoice and comply with the Bazaarvoice Authenticity Policy, which is supported by anti-fraud technology and human analysis. Details may be found at www.bazaarvoice.com/trustmark

5 stars
(177)
4 stars
(19)
3 stars
(10)
2 stars
(3)
1 stars
(8)
Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff

Efficient and friendly
  • By: AnneWet on February, 2021
  • Services: Tire Purchase / Installation

I was taken promptly at my appointment time. The guys were friendly and respectful. They explained everything and the work was done promptly.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Long and rude
  • By: Kburgs on February, 2021
  • Services: Tire Purchase / Installation

Took four hours, steep prices that were not shared up front, and rude service from front desk staff.

Satisfaction with Wait Time
Quality of Service
Helpfulness of Staff
Tires mounted on Jeep rims
  • By: Bg32 on January, 2021
  • Services: Other Services

Guys were great and willing to see if tires I was given would fit on Jeep rims. They figured it out and were done fast

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Well done
  • By: kennS on January, 2021
  • Services: Oil Change

Quick and performed perfectly and reasonable priced

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Fast and friendly
  • By: Lormyers on January, 2021
  • Services: Other Services

I dropped my car off to be inspected! They said it would be 3 hours. But they called me within 2 hours !

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
New Tires
  • By: ToddinVA on January, 2021

I made the purchase on-line for new tires for my F-150. Upon arrival, the store was ready with the tired. I dropped off my vehicle and received a call two hours later that the work was done. Excellent service.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Great service from great folks
  • By: Grehound27 on January, 2021
  • Services: Oil Change

Great service and great people. I paid for services on my new vehicle that I could receive free at the dealership because I trust Goodyear for superior services & prices. Your service is done correctly the first time. Your questions answered honestly. Highly recommended

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
excellent customer service
  • By: Timken2011 on December, 2020
  • Services: Tire Purchase / Installation

Bought a set of tires several weeks ago. Had problems with the balancing of 3. Randy ordered me another set of tires and one of these tires is bad and will not balance.. Went in this morning to tell him about this and he ordered a replacement for this bad tire. Will be in, in a couple of days. He has gone out of his way to make sure I get what I paid for. I really appreciate him working with me. I thought customer service was gone until I dealt with Randy. Exceptional customer service!

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Great service
  • By: Herb540 on November, 2020
  • Services: Tire Purchase / Installation

Goodyear Salem was a great experience for me. I have been in the automotive service business for 40+ years and it has become increasingly rare to find an automotive service business that impresses me. Goodyear Salem did. Ron is the best person I have dealt with in years and whoever did the tire work on my vehicle did it right - the first time. If there was a score to give between 1 -10, I would give Goodyear Salem a score of 20. Simply fantastic. Thanks and congratulations for a job well done that was far beyond my expectations!!!

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
User friendly
  • By: Bishop351 on November, 2020
  • Services: Tire Purchase / Installation

Great communication and done as expected

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Top