Customer Reviews: Goodyear Auto Service - Colonial Heights

1703 Boulevard

Colonial Heights Virginia 23834-2303

804-526-0041
4.4 out of 5 (124) Write A Review
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5 stars
(92)
4 stars
(13)
3 stars
(8)
2 stars
(4)
1 stars
(7)
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appointment
  • By: Reoo on March, 2021

I called in my appointment a week in advance spoke to a man named Will I get to my appointment he didn't put it in the computer then he tells me it will be a two-hour wait the whole point of me calling in a week in advance to set an appointment to avoid a two-hour wait very unprofessional

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Fast and Friendly
  • By: csmith4742 on March, 2021
  • Services: Oil Change

They're on point to get your vehicle in and out quickly. Thanks you

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best of the best
  • By: WGEe on February, 2021
  • Services: Oil Change

I’ve been to many care care shops nut these guys are the most professional! Clean, best prices & care about their customers! 100 % 1st class experience!

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Slow and overpriced
  • By: Clittle on December, 2020
  • Services: Other Services

I used to really like coming to this shop. However I spent $400 for an inspection I apparently needed brakes and rotors, I sat in there from 8 a.m. to 4 p.m. waiting just for an inspection with only 1 person ahead of me. Then my car started misfiring 2 days later so I made an appointment for a tune-up. When I got there I sat there for 4 hours just for them to tell me they only have one mechanic that does that and he is on vacation the rest of the week, they should have told me that 1st thing instead I wasted hours AGAIN for nothing. Then they wanted to charge me over $500 for a tune-up. The only thing on the paper that shows anything about a tune up was spark plugs they also added things on there that is not a part of a tune-up to make the price go up. I refused the service. Will never go back again, very disappointed!!!

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great service
  • By: Donnie54 on December, 2020
  • Services: Oil Change

Its always great service at Goodyear in Colonial Heights, Virginia. I am always able to call and get an appointment and get work done.

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No problems as usual at store
  • By: Phil2 on December, 2020
  • Services: Tire Purchase / Installation

Hard to get the rebate through the Goodyear website. Last time I purchased I never received the rebate after trying twice and several document downloads. Trying again.

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Worst experience ever at this location
  • By: YolandaC on December, 2020
  • Services: Oil Change

My appointment for an oil change was at 10:30 am. I was there until 12:20 pm when I finally had to search for my car. It was outside in a line of vehicles. I asked if my car was ready. Clerk said "let me check". She came back and said yes he is just finishing up paperwork. Then she tried to charged me for a tire rotation which was free with the oil change. She deleted the charge. I paid for my "services", which she did not offer me a $5 off coupon which I always get. I got in my vehicle and noticed the oil change sticker had not been updated. She guaranteed me the work was done but the employer was new so he didn't update the sticker. Asked me if I wanted a new sticker..Really??? I've been coming to this location for years but not sure if I will return.

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good service
  • By: Donnie54 on November, 2020
  • Services: Oil Change

Taz at Colonial Heights always takes good care of me and my family. We have 5 vehicles that they service. He always offers me the specials they have. Keep up the good work. Thanks

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WAIST OF TIME
  • By: RIDICULOUS2020 on October, 2020

I arrived at this Good Year (Colonial Heights blvd) at 7:30am left my car for an inspection I was advised that there was only 1 car ahead of me which was the car from the previous Saturday. I came back out to the facility @ 11 :15 am my car was still sitting in the same spot no inspection. This is unacceptable almost a 4 hr wait for a service that was NEVER rendered. I was advised previously from them that it was first come 1st serve basic that's why I made it my business to be there at 7:30am even though the doors don't open until 8am. People who pulled up behind me had there services rendered and left so WHY was my inspection not done in almost 4 hours. RIDICULOUS

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Fast and Friendly and Professional
  • By: JamesBush on September, 2020
  • Services: Other Services

Service was professional, customer service is outstanding. And Mechanics are very knowledgeable and honest

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