Customer Reviews: Goodyear Auto Service - Shelbyville

20 Mack Walters Road

Shelbyville Kentucky 40065-1738

502-633-4394
4.5 out of 5 (169) Write A Review
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5 stars
(133)
4 stars
(15)
3 stars
(6)
2 stars
(6)
1 stars
(9)
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Went well
  • By: Jet3 on November, 2020
  • Services: Tire Purchase / Installation

Service was good just was not ready to buy tires had a screw in sidewall. Goodyear Shelbyville did good work and got me done in a timely manner

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Disappointed
  • By: Angie123 on November, 2020

With so many changes with new employees, just not as friendly and helpful like they used to be. I have went to goodyear for years, and my last visit I was not pleased. I will probably not be returning any time soon

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Best car repair shop in town
  • By: Tanmont8588 on October, 2020
  • Services: Oil Change

Had a scheduled oil change and was in and out in the allotted timeframe I was given. Everyone in the shop was very professional and knowledgeable about vehicles, was informed of some concerns with my car and told about much it would be to repair. Found my new place to have my vehicle needs taken care of and with being a single female felt like I was not bein taken advantage of either. Will most definitely be back.

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Happy I called
  • By: Carla67 on October, 2020
  • Services: Oil Change

Happy I called Goodyear for my oil change. They actually completed a couple of things that their competition hadn’t done in the past to my car. Goodyear has won me back

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Fast and friendly
  • By: Mamarazzi on October, 2020
  • Services: Oil Change

Great service. Matt and Mike are the best.

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Great Service lousy shipping
  • By: Mj03 on September, 2020
  • Services: Tire Purchase / Installation

The team at Goodyear were incredible. They stood by their quote on a set of tires and then quickly moved to get the tires in and installed. Shipping was horrible but that is of no fault of Goodyear. Apparently the shipping company can’t ship 4 tires together. Once the tires came in, the team got me in as soon as possible. They installed and aligned my vehicle in about an hour and a half. I highly recommend Matt and the team at Goodyear Shelbyville

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Knowledgeable and efficient
  • By: DM1943 on September, 2020
  • Services: Tire Purchase / Installation

This was my first experience at a Goodyear store and I would rate the visit as excellent. Service was very efficient and the store manager and staff were courteous and paid attention to important details. I will be returning to Goodyear for any vehicle repair work I need in the future.

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Friendly and helpful
  • By: Buddy on September, 2020
  • Services: Other Services

Every time I go there I'm helped quickly and treated like a friend.

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Condescending front desk manager
  • By: EdmondDantes on September, 2020
  • Services: Other Services

I've tried twice now to get my tires aligned on a prepaid service contract. Twice, the front desk manager acted very condescending, even questioning me, implying I didn't have the smarts to know my car tires needed alignment. Early morning, with only one repair bay occupied, he said I'd have to wait 2 hours. You see, nowadays, any employee abscence or inefficiency is covered-up under "covid". This company store has a history of customer dissatisfaction. They just don't know how do to retail business with the locals to build trust and loyalty. Regrettably, I suggest finding another store to trade with.

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I trust them
  • By: Swr77 on September, 2020
  • Services: Other Services

Thanks guys!

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