Customer Reviews: Goodyear Auto Service - Livonia

12661 Middlebelt Road

Livonia Michigan 48150

734-524-1178
4.5 out of 5 (112) Write A Review
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5 stars
(88)
4 stars
(11)
3 stars
(2)
2 stars
(3)
1 stars
(8)
Satisfaction with Wait Time
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Helpfulness of Staff

Excellent customer service
  • By: Breezway on April, 2021
  • Services: Other Services

The quality of the work and their customer service is next level. They accommodated me next day for a full alignment without a problem. The speed of the service was also impressive. Will definitely return for further work or tires.

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Great fast friendly
  • By: GerlB on March, 2021
  • Services: Oil Change

The staff is wonderful and friendly. I enjoy going there and have a goo time with Eral the manager. Never have long wait times.

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Service time Fiasco
  • By: Mike945 on March, 2021

I went to this facility last year to get a simple oil change. There was 1 other customer being serviced when I arrived. I had made an appointment on line and arrived on time. After 20 minutes they pulled my car in. Then 20 minutes later I looked thru their service window and saw three people hovering around their service truck which one of them was working on, they where playing music and talking. No one was working on my car yet. It took 1 1/2 hours to finish my oil change . When I spoke of my dissatisfaction the representative said they have up to 1 1/2 hors to complete online appointments. I will never go back!!!

Welcoming and Efficient Service
  • By: LizzieA on January, 2021
  • Services: Oil Change

As a long time customer, I have always found this Goodyear store to be welcoming and give good service. This is what we all look for when we have car problems.

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Safe and clean
  • By: Rburt3 on December, 2020
  • Services: Tire Purchase / Installation

The store was very clean and I felt very safe waiting to get my work completed. New ties and alignment look fantastic

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Great service
  • By: Burwood on November, 2020
  • Services: Tire Purchase / Installation

I go to a place like Goodyear because the service is very personal. Belly Tired is a zoo of yelling, noise, incorrect product and service. I would rather pay a little bit extra for the service experience, and I never have had to wait at goodyear like I have at the others.

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First rate service
  • By: PapaDave on October, 2020
  • Services: Oil Change

Besides an oil change, I needed my shocks and struts checked. I was told by another shop I need them. After inspection, I was told I needed shocks, but my struts were still good. Money saved! I had other work that was needed and probably spent more than I expected, but it was worth it to know they only recommended what was needed. I left feeling confidant that my vehicle was serviced professionally and in a timely manner. Thank you. I will be back when I need new tires, or other service. The 20 minute drive to get there is worth it

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Best Goodyear Location Ever
  • By: Vroom1km on September, 2020
  • Services: Oil Change

I’ve used a lot of Goodyear locations over the years, in multiple states, and the Livonia location is by far the best. Earl is super friendly, helpful, and communicates necessary information in a timely fashion. Pricing for services is competitive. Product selection is of high quality. Highly recommend.

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Great people
  • By: Mglunt7777 on September, 2020
  • Services: Tire Purchase / Installation

Great customer service, Christian was awesome, knowledgeable, didn't try to sell me any unnecessary products. Got me on and out very quickly.

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On time and friendly
  • By: LiftedFord on September, 2020
  • Services: Tire Purchase / Installation

Took me in at my scheduled appointment time. Clean waiting room. Friendly staff. Took an hour and a half to install 4 tires. Seems a little slow. Overall a good experience.

Satisfaction with Wait Time
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