Customer Reviews: Goodyear Auto Service - Hilo

475 Kilauea Avenue

Hilo Hawaii 96720-3009

808-935-9756
4.2 out of 5 (295) Write A Review
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5 stars
(187)
4 stars
(48)
3 stars
(20)
2 stars
(17)
1 stars
(23)
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Horrible service
  • By: Rhiannon626 on January, 2021

I’m done with Goodyear. Horrible service I brought my car in for an oil change and other courtesy checks. Got my car back with scratched and dented rims. This isn’t the first time. Last year I brought another vehicle for an oil change and got my car back with the passengers window stuck half way down, I couldn’t get it to go back up and when I called to ask what happened as I only needed an oil change, I was told that, that was my fault for not telling them to make a note that my window was broken. You’re only changing my oil, why do you need to touch my windows or roll them down? I would’ve gave zero stars if I could.

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Disappointed delay
  • By: Moana on January, 2021
  • Services: Oil Change

Good service in the past. This time a disappointing long long wait time due to my service order misplaced; and located only when I called.

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Excellent service from great staff
  • By: BGM2021 on January, 2021
  • Services: Oil Change

I'm a long-time (15 years) customer, but I think I'd received the same excellent service if I were a newbie. The staff seem to really consider each customer's needs and situation individually, & to give the best & most appropriate advice on that basis--not trying to just recommend the most expensive service option as if it were the only one, or the best one. They seem to care about all their customers.

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Great service by the team
  • By: EddieGK on January, 2021
  • Services: Tire Purchase / Installation

The staff was amazing. Took my car in for tires. The team here was awesome. They went above and beyond so I had to get them some pizza for the hard work they put in. Mahalo!!

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Fast Friendly Reliable
  • By: Al61 on January, 2021
  • Services: Tire Purchase / Installation

Order online was simple and cheaper appointment was set up appointment was prompt and work was done in an expedient manner, four tires I was in and out in 45 minutes. Great job

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good service
  • By: jerko on January, 2021
  • Services: Tire Purchase / Installation

Efficient, friendly and fast service.

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Good tires and people but absurd costs
  • By: Sassysue2 on December, 2020
  • Services: Tire Purchase / Installation

Bought a set of tires here just over a year ago and when a few months ago got a flat from a nail in one, they fixed it for free, yay. Recently got a flat tire on a bad road when a tire got gouged, so I knew they wouldn't fix it and took in the best of my previous set, which I always keep, and had them change out the tires and put it on my car. The long waits not fun, but at least internet; but when I learned the high cost I was not happy. Told they had to balance the tire and it has a year coverage, which I find absurd. What are the odds that one tire is somehow going to be a problem enough to notice, let alone need coverage for if it gets off balance?

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Do not use online appointment
  • By: Hilo on December, 2020
  • Services: Oil Change

If you live in Hawaii, do not use the online appointment service. Does not apply to Hawaii. Had a 9 AM appt according to online service, got there and does not hold your time. Waited 2 1/12 hours. Staff there is excellent and service is great. Call for your appt dont do it online.

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Always Friendly
  • By: KimAA on December, 2020
  • Services: Oil Change

I just adore the staff at this store! They are all very courteous, efficient, and compassionate. I have been their customer for almost 10 years and refuse to go anywhere else!

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Fast and helpful
  • By: sbraley on December, 2020
  • Services: Oil Change

Got an appointment right away for an oil change on our new car. The appointment was reasonably fast and they made sure they let me know about the damaged tire I had. So glad they did! I didn't even know. Getting a new tire Friday. Thanks a lot, Goodyear!

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