Customer Reviews: Goodyear Auto Service - Kapolei Shopping Center

91-590 Farrington Highway

Kapolei Hawaii 96707-2009

808-674-2211
3.9 out of 5 (328) Write A Review
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5 stars
(199)
4 stars
(40)
3 stars
(12)
2 stars
(23)
1 stars
(54)
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Very Fast and Friendly
  • By: BryanV on February, 2021
  • Services: Oil Change

Excellent service! They offer a variety of options for oil change service that makes choosing a simple process! They are also super fast with an oil change and tire rotation with a free multi-point inspection. I highly recommend them for your basic car care needs!

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Amazing Service
  • By: KRapoza on February, 2021

Edwin and his staff at the Kapolei location is so amazing, helpful, and really takes the time out to provide excellent customer service every time I do business there. They really take the time out to explain, give suggestions, and very accommodating when setting appointments. My favorite place to bring all my cars and main site of recommendation to friends and family...

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Great workers
  • By: Jching on February, 2021
  • Services: Oil Change

Great worker there on it. Quick on working with your car and quick right out. they get the job done.

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Not happy
  • By: Da12 on February, 2021

Had my car wheel alignment and it still pulls to the left and now the steering wheel hangs to the right. So not happy

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Did everything i asked them to do
  • By: BAkapolei on January, 2021
  • Services: Oil Change

Great service and friendly people. They did try to upsell me which can sometimes be a turnoff for some but i was okay with it. And in the end, they completed everything i asked them to do and not anymore. The opposite has happened to me in the past.

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Above and beyond service
  • By: Tinanaki on January, 2021
  • Services: Oil Change

I went there for a oil change I was told would be 2 hours I got there at lady said it'll be 3 to four hours. I was stuck I had to get back on time for my kids. I ask for a car service. She went to ask. I told her I'd wait if they cab get me home. She then followed up with me a but later saying she move my car first in line and would be done fast. I was so happy. Got home in time!

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Mahalo
  • By: SK96707 on January, 2021
  • Services: Other Services

Customer Service was friendly and the service was completed when promised.

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Why do Transmission Diagnostic Testing
  • By: KapoleiTruckOwne on January, 2021

Brought my truck in because it wouldn’t shift gears above 40 miles an hour and Goodyear is close to my home. Obviously an automatic transmission issue. Pay you guys to diagnose the problem and then get told that you don’t work on transmissions and that I should take it to the dealer (who then charges me for a second diagnostic check before they begin work on my truck. Why didn’t you just say you don’t do transmission jobs before charging for a diagnostic check of a transmission problem? Feel ripped off.

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Very friendly and helpful
  • By: Pua61 on January, 2021
  • Services: Other Services

Thanks for the great service.

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Great service
  • By: ajscpm on January, 2021
  • Services: Tire Purchase / Installation

Two rear tires replaced, finished less than an hour after appt time!!

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