Goodyear Auto Service - Cleveland Heights

Goodyear-owned

3971 Mayfield Rd Cleveland Heights, OH 44121-2225

Hours today:  7:00 AM - 5:00 PM OPEN NOW

Hours & Details

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday CLOSED
Credit cards accepted:
Goodyear Credit Card Visa MasterCard American Express Discover

Ratings & Reviews

4.4 out of 5

(39 reviews)
5 stars
(26)
4 stars
(6)
3 stars
(4)
2 stars
(1)
1 stars
(2)

I was told 2.5 hours wait for struts, they ordered wrong ones, then the struts came in 3 parts. They didn't finish the struts for 7 hours and alignment until following day - total 8 hours. They did not offer a ride home and kept telling me it would be "a little longer". When I left there was a noise, so they didn't test drive it. They drove it and told me it was the ball joint and the manager said he would call with a quote. He did not. They did the ball joint the previous year, but they told me no. He's wrong. They gave it to me free last year because they misdiagnosed back then too. Usually they do good work and are nice, but except once, the wait is always longer than quoted. The guy working the front desk under the manager seems excellent at what he does, except about wait times. They should have found the real problem last year, or at least when they did the struts, and now expect me to pay for ball joints, and at a premium price.

Well I certainly know where I’m going for any tire service in the future! I called for a quote a full set of tires in the morning and it was higher than what I saw online, so they matched the online price. While there, they diagnosed a noise issue I was having with one of my tires but were able to fix it easily so they didn’t charge me. Then while paying, I found out my ONE form of payment I had with me was a few dollars short of the price, so they lowered the price down to meet me, and even a little extra. A great experience with fantastically helpful people!

Your store manager Chris at your Cleveland Heights location is what in my field would say "Trademark Excellance" at its best! I wish there were more people in the service industry like him. I will be a long time customer because of how he took care of me. Went over every possible thing in a professional manner. Explained and is truly concerned about "What Matters" to me. Thank you for employing Chris!

Store Offerings

This store is a Goodyear-owned location.

  • Overnight Drop-off
  • Wi-Fi in Waiting Room
  • Offers Online Appointment Scheduling
  • Offers Shuttle Or Vehicle Pickup
  • 6 Months No Interest
  • Check and fill tire air pressure with any service
  • Check and top-off fluids with any service
  • Children's Play Area
  • Courtesy Shuttle Service
  • Free Air
  • Free Mounting/Free Rotation Every 6,000 miles with tire purchase
  • Largest selection of Goodyear products
  • Quality parts and service backed by a nationwide limited warranty
  • Work done right by expert ASE-certified technicians
  • Member of the Motorist Assurance Program (MAP)
  • Provide manufacturer's recommended maintenance schedule

Specialists on Staff:

  • Performance Tire Specialist
  • Winter Tire Specialists


The content and images on this page related to an Independent Goodyear Dealer are provided and owned by that Independent Goodyear Dealer. Goodyear disclaims all responsibility and liability for any content or images provided by the Independent Dealer. Goodyear has not independently verified the accuracy of the information provided by the Independent Dealer, and the descriptions and images may not be accurate.

Services Offered

  • Air Conditioning
  • Batteries
  • Belts & Hoses
  • Brake Systems Repair
  • Drivelines
  • Electrical Systems
  • Engine Diagnostics
  • Fluid Exchange Services
  • Headlamps & Bulbs
  • Heating & Coolant Systems
  • Mufflers & Exhaust
  • Oil Change
  • Oil, Lube & Filter Services
  • Preventative Maintenance Packages
  • Shocks & Struts
  • Starting & Charging Systems
  • Steering & Suspension Systems
  • Timing Belts
  • Tire Installation
  • Tire Pressure Monitoring Systems
  • Tire Repair
  • Tire Rotation
  • Towing
  • Tune-Ups
  • Wheel Alignment
  • Wheel and Tire Balancing
  • Wiper Blades

Learn More About Services


The content and images on this page related to an Independent Goodyear Dealer are provided and owned by that Independent Goodyear Dealer. Goodyear disclaims all responsibility and liability for any content or images provided by the Independent Dealer. Goodyear has not independently verified the accuracy of the information provided by the Independent Dealer, and the descriptions and images may not be accurate.

About This Store

The Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company. Since 1924, the Goodyear Auto Service Centers have provided excellence in tire and automotive service to American drivers.


The content and images on this page related to an Independent Goodyear Dealer are provided and owned by that Independent Goodyear Dealer. Goodyear disclaims all responsibility and liability for any content or images provided by the Independent Dealer. Goodyear has not independently verified the accuracy of the information provided by the Independent Dealer, and the descriptions and images may not be accurate.

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