Complete Automotive Of Richmond

4190 Dominion Blvd Glen Allen, VA 23060

Hours today:  7:00 AM - 5:00 PM CLOSED

Hours & Details

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday CLOSED
Credit cards accepted:
Goodyear Credit Card Visa MasterCard American Express Discover

Ratings & Reviews

3 out of 5

(5 reviews)
5 stars
(1)
4 stars
(2)
3 stars
(0)
2 stars
(0)
1 stars
(2)

I bought my tires and scheduled my appointment for noon at Complete Automotive of Richmond through the Goodyear website, which went smoothly. However, when I arrived, the employees seemed unaware of my appointment, and did not even know the tires I ordered were even mine. Two hours later, I called, and was promised my car would be ready by 4 o'clock. At 5 o'clock, my car had still not been serviced. Finally, at 5:45, 15 minutes before closing, my car was finished. When I went in to pick it up, I asked why my car took almost 6 hours to be serviced, and the employees acted as if it was my own fault. They responded that I should not have left it at noon because "the guys needed lunch" at this time. It is obvious that my appointment time was not honored or regarded in any way, and other cars were taken care of before mine despite my promptness. Why schedule appointments at all then? I was extremely disappointed with how I was treated. I seemed to be more of a hassle than valued customer.

My appointment was at noon When I checked in, I showed the lady behind the desk my order on my phone along with the appointment time I was hoping to pick up my car when my mother left work at 4:15. My mom called to see if they could have it ready. The mechanic said he didn't even know if they tires were there, but found some that apparently were not identified as mine. He said they were the only ones unclaimed. As if I have some control over identifying the tires delivered. He said I was next in the que and would try to have it ready at 4:30. At 5, my mom took me to the shop. My jeep was not ready. At 5:45, they called and said it was. After waiting in line for some time being ignored, my mother came in to check on the status. She asked the lady checking me out why it took so long when I had an appointment at noon. She told us that we dropped it off at a busy time and her guys needed lunch. Why accept noon appointments if "the guys" all take lunch at noon?

The Goodyear website shipped my tires to Complete Automotive to be installed. The tires came in on time and as scheduled the work began. I was there 1.5 hours and had everything taken care of. The store was professional and had enough staff to help as well as mechanics to get the job done. I wouldn't mind having this store as a main store to go to instead of jumping from one to another everytime something needs to be checked out.

Store Offerings

This store is an independently owned and operated location.

  • Overnight Drop-off
  • Wi-Fi in Waiting Room
  • Offers Shuttle Or Vehicle Pickup

Specialists on Staff:

  • Performance Tire Specialist
  • Winter Tire Specialists


The content and images on this page related to an Independent Goodyear Dealer are provided and owned by that Independent Goodyear Dealer. Goodyear disclaims all responsibility and liability for any content or images provided by the Independent Dealer. Goodyear has not independently verified the accuracy of the information provided by the Independent Dealer, and the descriptions and images may not be accurate.

Services Offered

Learn More About Services


The content and images on this page related to an Independent Goodyear Dealer are provided and owned by that Independent Goodyear Dealer. Goodyear disclaims all responsibility and liability for any content or images provided by the Independent Dealer. Goodyear has not independently verified the accuracy of the information provided by the Independent Dealer, and the descriptions and images may not be accurate.