Complete Automotive Of Richmond

4190 Dominion Blvd Glen Allen, VA 23060

Horario en el día de hoy:  7:00 AM - 6:00 PM CERRADO

Horarios y detalles

  • lunes
  • martes
  • miércoles
  • jueves
  • viernes
  • sábado
  • domingo CERRADO
Se aceptan tarjetas de crédito:
Tarjeta de crédito Goodyear Visa MasterCard American Express Discover

Calificaciones y comentarios

2.7 de 5

(6 comentarios)
5 estrellas
(1)
4 estrellas
(2)
3 estrellas
(0)
2 estrellas
(0)
1 estrellas
(3)

I got 4 new tires there because they claimed the vibration, lack of control, poor steering, etc. I only experienced AFTER they worked on my Jeep was caused by bad tires. Big surprise, just like I told them, it wasn't the tires. It was their awful excuse of a repair. They ruined my Jeep. I took it back 5 times for them to fix what they did & was told each time it was fine, they couldn't find anything wrong. A dealership found everything wrong that I tried to tell these so called mechanics they did. I've been back & forth with them for over a year. I paid for a front differential, they took good parts off without my knowledge unrelated to the repair they were doing & replaced them with bad parts they put a differential on that was worse than the one I had on there originally, lied about what they did to my jeep. They did over double what I paid worth of damage to my jeep & refuse to pay for it. Offered to pay for part of the damage but ONLY if I released them from ALL the damage. 

I bought my tires and scheduled my appointment for noon at Complete Automotive of Richmond through the Goodyear website, which went smoothly. However, when I arrived, the employees seemed unaware of my appointment, and did not even know the tires I ordered were even mine. Two hours later, I called, and was promised my car would be ready by 4 o'clock. At 5 o'clock, my car had still not been serviced. Finally, at 5:45, 15 minutes before closing, my car was finished. When I went in to pick it up, I asked why my car took almost 6 hours to be serviced, and the employees acted as if it was my own fault. They responded that I should not have left it at noon because "the guys needed lunch" at this time. It is obvious that my appointment time was not honored or regarded in any way, and other cars were taken care of before mine despite my promptness. Why schedule appointments at all then? I was extremely disappointed with how I was treated. I seemed to be more of a hassle than valued customer.

My appointment was at noon When I checked in, I showed the lady behind the desk my order on my phone along with the appointment time I was hoping to pick up my car when my mother left work at 4:15. My mom called to see if they could have it ready. The mechanic said he didn't even know if they tires were there, but found some that apparently were not identified as mine. He said they were the only ones unclaimed. As if I have some control over identifying the tires delivered. He said I was next in the que and would try to have it ready at 4:30. At 5, my mom took me to the shop. My jeep was not ready. At 5:45, they called and said it was. After waiting in line for some time being ignored, my mother came in to check on the status. She asked the lady checking me out why it took so long when I had an appointment at noon. She told us that we dropped it off at a busy time and her guys needed lunch. Why accept noon appointments if "the guys" all take lunch at noon?

Ofertas de las tiendas

Esta tienda es una ubicación de propiedad y operación independiente.

  • Devolución al día siguiente
  • Wi-Fi en sala de espera
  • Ofrece servicio de recolección en autobús o en vehículo

Especialistas en el personal:

  • Especialista en llantas de alto desempeño
  • Especialistas en llantas para invierno


The content and images on this page related to an Independent Goodyear Dealer are provided and owned by that Independent Goodyear Dealer. Goodyear disclaims all responsibility and liability for any content or images provided by the Independent Dealer. Goodyear has not independently verified the accuracy of the information provided by the Independent Dealer, and the descriptions and images may not be accurate.

Ofertas de servicios

Más información sobre los servicios


The content and images on this page related to an Independent Goodyear Dealer are provided and owned by that Independent Goodyear Dealer. Goodyear disclaims all responsibility and liability for any content or images provided by the Independent Dealer. Goodyear has not independently verified the accuracy of the information provided by the Independent Dealer, and the descriptions and images may not be accurate.