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TOW365 FAQs

TOW365 provides towing assistance to the trusted professionals at your nearest participating location. To use TOW365 services, all you need to do is call 1-877-GYR4TOW.

General Towing Service Questions

Is the Actual Towing Service Provided by Goodyear?

No, all services of TOW365 are handled by Agero, who manages the towing providers and call center. Agero has more than 40 years of experience providing safe and smart solutions for drivers.

White tow truck dropping off a red car at a Goodyear Auto Service location

Do I Have to Sign Up?

No, this is not a membership program so there is no need to sign up. All you need to do is call 1-877-GYR4TOW.

Where Does TOW365 Tow My Vehicle?

Your vehicle will be towed to the closest participating location from the site of your vehicle disablement.

What Happens if I Need a Tow When a Participating Location is Closed (e.g., 3 am)?

If a night drop service is available at a participating location, we will utilize that. If that is not available, then your vehicle will be towed to a secure lot until the next morning when it is towed out. You will not incur any additional charges if your vehicle needs to be held overnight.

How Do I Know You Will Tow My Vehicle to the Best Location?

The technicians at participating repair centers are trained and skilled to perform a wide variety of auto repairs. Dispatch can determine the general nature of the repair you are seeking based on your conversation. If there is any concern, the agent can assist you in contacting the Goodyear repair center to speak directly to the store manager on duty.

How Long Does it Take For You to Arrive Once I Call For a Tow?

A service provider will typically arrive within 60 minutes or less unless otherwise advised by the dispatch agent.

Do I Have to Provide Consent to be Towed?

Yes, your call to the TOW365 dispatch center is implied consent, and you are required to be at the vehicle at the time of the tow.

How Far Will You Tow?

We will tow your vehicle any distance, but there are varying fees according to the miles towed: $59.99 for tows up to 10 miles, $79.99 for tows between 10.1 miles and 20 miles, and $109.99 for tows between 20.1 miles and 30 miles. For tows greater than 30.1 miles, there will be an additional charge that Agero, the tow provider, sets and charges the customer for directly.

What If My Vehicle Breaks Down at My Residence?

If your vehicle is at your residence, we can schedule a tow at your convenience.

Can You Fix My Tire or Provide Other Service By the Side of the Road?

No, this is not a roadside assistance program. Your vehicle must be towed to a participating location for repair.

Can I Use This Service to Pull My Car Out of a Ditch?

No, this is a towing-only program. Your vehicle must be towed to a participating location for service or repair.

Towing Costs

How Much Does This Program Cost?

The program covers cars, light trucks, and SUVs at $59.99 for tows up to 10 miles, $79.99 for tows between 10.1 miles and 20 miles, and $109.99 for tows between 20.1 miles and 30 miles. For tows greater than 30.1 miles, there will be an additional charge that Agero, the tow provider, sets and charges the customer for directly.

Does it Cost More to Get Towed on a Weekend, or a Holiday, or After Hours?

One of the benefits of the towing program is that regardless of the day of the week, time of day or holiday, the cost of the tow is the same.

Can I Put the Tow and All Work I Have Done on My Goodyear Credit Card?

Yes, and if the invoice is over $250, you can take advantage of 6 months at 0% APR interest.

Do I Get Any Discounts/Coupons for Using the TOW365 Program?

We encourage you to visit our website https://www.goodyear.com/ and view all promotions that are currently available. The Offers & Specials page is your source for great deals and financing options.

What if I Decide Not to Have Any Work Done at the Location to Which My Vehicle Has Been Towed?

You are free to take your vehicle to another location of your choice, but you will still be responsible for the cost of the tow and any diagnostic charges that may apply. You will also be responsible for making any towing arrangements to another location.

What if I Have the Repair Done at a Participating Location and I am Not Satisfied with the Repair?

You can contact the store manager or email a summary of the issue to Tow_365@goodyear.com.

What if I Prefer to Have My Vehicle Towed to My Local Service Professional?

We can do that, provided your local service professional is a participating location. This program is a Goodyear administered program, and you will have to pay the full amount for any tows to locations outside of the program.

More Tow Truck Service Details

Do I Ride with the Tow Truck Driver?

In most incidents, yes, motorists elect to ride in the cab of the tow truck. However, you are free to make other arrangements if desired.

How Will I Know That the Tow Truck Driver is the One That I Called and That I Can Trust Him?

After the dispatch agent collects your vehicle information, dispatch of a provider from the network will occur. Once confirmed, you will receive a call, text or email (agent will ask which method you prefer) advising you of the name and phone number of the provider who will be arriving in a properly signed truck so you can verify.

Are the Tow Truck Drivers Licensed?

Yes, and they are fully certified based on our roadside provider's stringent application process.

Do Tow Truck Drivers Need a Special License or Special Training?

In most jurisdictions, a special license is required. All providers are specifically trained in the proper techniques of towing your vehicle.

Are There Different Types of Tow Trucks?

Yes, most tows are performed using flatbed trucks and/or "wheel lift" equipment depending on the situation, including type of mechanical breakdown, location and orientation of the vehicle.

My Car is All-Wheel Drive, So Does it Require a Flatbed Tow Truck?

In most instances a flatbed is required. The agents and providers are aware of these requirements and are trained to utilize the proper tow equipment for the type of vehicle you drive.

If My Car Has An Automatic Transmission, Can it be Towed with the Drive Wheels on the Ground?

Each vehicle maker publishes individual towing guidelines which can typically be found in the vehicle owner's manual. The roadside assistance provider works directly with the manufacturers to build towing specific technical documents that are distributed and available to all Towing Companies 24/7.

With So Many Makes and Models, How Do You Remember Each Vehicle’s Towing Procedure?

These providers perform millions of tows per year and are well experienced, trained and have online tools available with all the information required for your car.

Is Towing Rough On My Car?

When towed according to manufacturer's guidelines, there is no harm in towing your vehicle.

My Car is Lowered – Can it Still Be Towed?

The service provider will advise you after visibly looking at your vehicle. In most instances they will have ramp equipment that will aid in providing necessary clearance.

What Kind of Vehicles Can Be Towed?

Passenger vehicles and light trucks are included in this program. Motorcycles, heavy-duty trucks and commercial vehicles are not part of the program.

Can You Tow Motorcycles?

No, motorcycles are not included in this program.

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