Mavis Discount Tire

861 Nazareth Pike Nazareth, PA 18064

Hours today:  8:00 AM - 6:00 PM CLOSED

Hours & Details

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
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Ratings & Reviews

Authentic Reviews (Trustmark English)

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3.1 out of 5

(7 reviews)
5 stars
(3)
4 stars
(1)
3 stars
(0)
2 stars
(0)
1 stars
(3)

I arrived at 8:15 am on Saturday to have 4 tires installed. I was told it would take an hour and 30 minutes. (there was no other customers there at this time). At 11:00 am I called to see where we were and I was told by (Brent? little tiny skinny long haird kid) that my vehicle would be done by 12:00. At 12:30 I called and again got (Brent?) and he said they had not yet even started to work on my vehicle. At that time I told him not to bother I would pick up my vehicle and go elsewhere. Brent was not concerned and did nothing to work with me then just handed me my keys. What happened to honesty and customer service. I now see why this place has such poor reviews.

I have no complaints in regards to Mavis, the installer. However, I was extremely disappointed that Goodyear did not have my tires there in time for my appointment, and I had to return the next day. Mavis did try their best to help me and offer alternatives though there was little they could do immediately since I had already ordered and paid through Goodyear.

Scheduled appointment at 2:00 pm, arrived at 1:00 pm and was informed they will pull in my car in 30 minutes. Noticed that people who arrived after me were being serviced to the point that I was the only one waiting. By 4:45 they were done. Drove the car and realized it was out of balance and took it back. Now 5:00 pm (four hours after my arrival) they told me they have a problem with the balancer machine. You would think they would have realized there was a problem with the machine after installing more that 20 peaces of weight on the first tire, but they didn't. They told me they will call me once the machine is fixed on Saturday morning. No phone call. I showed up at the shop by 1 pm once more. They informed me the machine was not fixed (yet I saw them using it). I asked them to remove all the balancing weight. Then I noticed what was wrong with the balancing machine and asked them to rebalance the tires. Finally my tires were balanced. Do not recommend this shop