Mavis Discount Tire

649 Upper Glen St Queensbury, NY 12804

Hours today:  8:00 AM - 8:30 PM OPEN NOW

Hours & Details

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
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Ratings & Reviews

Authentic Reviews (Trustmark English)

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2.8 out of 5

(5 reviews)
5 stars
(2)
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1 stars
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I called on a Saturday and scheduled an appointment for Sunday at 10:00am for tire repair. I arrived about 9:45am and told the employee I had a previously scheduled appt for 10:00. Noticing four cars already inside the garage I asked how long would the wait be. I was told just a few minutes and we'll have you in. At 11:00am noticing none of the 4 vehicles inside had been completed and mine had not even been brought inside I cancelled my appt and asked for my keys back. I did not even get as much as an apology from the employee for the wait. Why schedule in advance appointments if they don't abide by them?

When I arrived at the asst. manager greeted me and said he didn't have me in his schedule. I showed him my email confirmation for the appoitment and he said that wouldn't help him if it wasn't in his system. He then asked me what I needed for tires and my make and model. I told him what tires were on the purchase and he said he didn't have those. Then he walked outside his bay and it was clear he located the tires that were dropped off. He told me it would take some time to get me in. I said I would be in a meeting down the street. 1.5 hours later, I returned and my car was still on the lift without all the tires off. He then showed me a lugnut and told me that most of my lugs were swollen and they damaged them to get them off the car. He then proceeded to try to tell me I needed to replace all them to get the tires back on and quoted me a price to replace them all. I picked up lugnuts from a local auto shop and a better rate and had them put the ties back on. I will not return

Had appointment for new tires at 10am. Due to computer issue spent 1/2 hour trying to figure that piece out. Then waited 3.5 hours for service to be completed. Terrible. Total wait time was 4 hours.

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