Customer Reviews: Goodyear Auto Service - Clemson

2105 Clemson Road

Columbia South Carolina 29229-8021

803-699-1711
4.5 out of 5 (116) Write A Review
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5 stars
(90)
4 stars
(14)
3 stars
(2)
2 stars
(2)
1 stars
(8)
Satisfaction with Wait Time
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Helpfulness of Staff

Goodyear Needs Assistance
  • By: MiMi19 on July, 2020
  • Services: Tire Purchase / Installation

The associate that handled my claim gave great customer service and made sure I was in and out. However, I specifically asked him to tell the tech to put 32 tire pressure in each tire. As soon as I left the establishment, my vehicle notified me that my tire pressures were off. A few hours later I brought it back only to find out that the tech put in 35 tire pressure, and he apologized. On my way home later in the day, my vehicle notifies me that I again have a tire with low tire pressure. I pull over and one of the new tires is flat. Long story short I have to call roadside assistance, and the tech tells me that Goodyear didn't seal my tire on properly. I contact the live chat via Goodyear and the representative states "For assistance with this warranty inquiry, you would have to speak with our customer service line during operating hours. You can reach our Customer Assistance Center toll Free at 1-800-321-2136 between the hours of 8:30am and 4:00pm EST Monday-Friday." Lost a customer.

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Fast and friendly
  • By: MCRyder on June, 2020
  • Services: Tire Purchase / Installation

I came in without an appointment and they were able to install new tires and do an alignment before the end of day. They are always friendly and knowledgeable!

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Very friendly and helpful
  • By: Pam55 on May, 2020
  • Services: Tire Purchase / Installation

Always have excellent customer service regardless of locations I have visited...

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Unacceptable customer services
  • By: Grapeape49 on May, 2020

Went for a oil change arrived at 1145 am. I was greeted by the service man and was told his service tech was changing tires and I was next. Another gentleman came in around 1230pm and the guy who waited on me pulled his car in the shop. I asked the service guy what's the status he said they had a appointment he didn't know about. So I asked him was there any more appointments he wasn't aware of he said yes at 2 but assured me he would have me finished before then. So around 130pm everyone goes to lunch and after they finish eating the guy approached me and ask me could I come back tomorrow after sitting there for 2 hours saying he only got one tech. This is unacceptable customer service.

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Excellent Customer Service
  • By: DJones07 on April, 2020
  • Services: Oil Change

Matt provided excellent customer service throughout the process. He explained what was needed and contacted me before anything was completed. He did not try to sell any unnecessary services or products. I am pleased with the work that was completed.

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Trustworthy
  • By: EmmaD on April, 2020

This was a great experience as always. Matt and his team are effective and efficient.

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Fast and friendly
  • By: Dequon17 on March, 2020

I have work done all the time at this goodyear I am always pleased that whenever I come there they are rite on trying to solve my problems. They work I recently had done was great cause it was a safety issue and as always they did a great job. I trust matt or james when they tell me anything about our car and truck & if they dont know they dont bull crap you around.

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Great Customer Service
  • By: Nella777 on March, 2020
  • Services: Oil Change

I would like to say thank you to all the service guys at the Clemson location. This crew is very knowledgeable, professional and does a fantastic job every time I bring in my vehicles. I having been using this location for years and will never go anywhere else. Keep doing wonderful work. It is greatly appreciated.

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Friendly
  • By: Shelly29229 on February, 2020
  • Services: Oil Change

I am always pleased with the staff at this Goodyear!!! They always listen to my concerns about my vehicles and is never to busy to listen to my concerns!!! Thank you so much for having a great staff and being customer service friendly!!!

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Very helpful and friendly
  • By: Taylormade727 on February, 2020
  • Services: Tire Purchase / Installation

This store was very helpful with my vehicle service and do not add on all unnecessary services like other places. Staff were very approachable and do not rush you with any issues you may have.

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