Customer Reviews: Goodyear Auto Service - West Broad

9921 West Broad Street

Glen Allen Virginia 23060-6404

804-965-0561
4.2 out of 5 (272) Write A Review
Authentic Reviews (Trustmark English)

These reviews are managed by Bazaarvoice and comply with the Bazaarvoice Authenticity Policy, which is supported by anti-fraud technology and human analysis. Details may be found at www.bazaarvoice.com/trustmark

5 stars
(177)
4 stars
(39)
3 stars
(20)
2 stars
(14)
1 stars
(22)
Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff

Impeccable service
  • By: Bigdaddy101 on January, 2021
  • Services: Tire Purchase / Installation

Staff was very knowledgeable about what tires I needed and actually got them put on earlier than my appointment was set for. My vehicle was in and out very quickly, 4 tires and an alignment in just over an hour! Would highly recommend!

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Easy and fast
  • By: RVA1990 on December, 2020
  • Services: Oil Change

Easy to schedule and a quick turnaround from the Goodyear team. Always appreciate the honest communication and recommendations.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Difficult situation
  • By: DAJens on December, 2020
  • Services: Tire Purchase / Installation

My daughter experienced a flat tire after the sidewall gave out on the freeway. It being a Sunday afternoon I was doubtful she would find much open. When she contacted the store she was informed they couldn't repair it. We elected to get 2 new tires and they were installed within 30 minutes. The counter staff and shop employees were very helpful in a difficult situation for her. Thanks

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
invoice
  • By: deanosx4 on November, 2020
  • Services: Oil Change

I was charged twice for an oil filter surcharge-a $2.50 fee and then a charge of $10.00 for a premium filter. Not sure why these fees. So a $54.95 oil change cost me $75.00

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Great Work
  • By: BJA65 on November, 2020
  • Services: Other Services

Appreciate the attention to detail, and concern for driving safety. Always leave there confident in the work that has been done, and any cautions/suggestions given.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Awesome
  • By: Wilms on October, 2020
  • Services: Oil Change

From talking to Kevin at front desk an service, they are all exceptional. I have been coming here for many years and never any problems. Thank you to all.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Poor and dishonest
  • By: DJ121 on October, 2020
  • Services: Other Services

Dishonest misleading trying to make me pay more

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Fast and Friendly
  • By: Chychy on October, 2020
  • Services: Oil Change

Friendly, informative

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Excellent Service
  • By: Timb61361 on October, 2020
  • Services: Tire Purchase / Installation

Service was fast and on time. Excellent product and customer service. Staff very friendly and helpful. Would recommend this store to everyone.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Twenty years of great service
  • By: GlennFromGoochla on September, 2020
  • Services: Other Services

I’ve been bringing my cars to this location for twenty years. They’ve always treated me well and done great work to keep my older cars on the road. I recommend them to anyone.

Satisfaction with Wait Time
Quality of Service
Cleanliness of Facilities
Quality of Amenities in Wait Area
Helpfulness of Staff
Top