Customer Reviews: Just Tires - Vienna

352 Maple Avenue East

Vienna Virginia 22180-4716

703-938-0900
4.2 out of 5 (137) Write A Review
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5 stars
(91)
4 stars
(16)
3 stars
(9)
2 stars
(10)
1 stars
(11)
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Excellent Service and COVID Policies
  • By: GME2020 on September, 2020
  • Services: Tire Purchase / Installation

Had to replace tires on my truck suddenly. They were able to get me in quickly, and I loved being able to book online. The service was fast and the price competitive. In addition I really appreciated all the extra measures in place to be COVID-19 safe!

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Wrong brands
  • By: Sh74 on September, 2020

I paid for 4 Goodyear brand tires ‘ before sign the invoice I asked the tires are Goodyear brand?she said yes when I signed and receive the car the tires was not Goodyear brand that was another brand so I am not happy

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Professional Service Experience
  • By: Tony on August, 2020
  • Services: Other Services

All personnel were courteous, responsive and patient. Took time to listen to your needs. Did excellent repairs for a fair price. Made you feel comfortable and important as a customer.

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Fast and Professional
  • By: Nancy47 on July, 2020
  • Services: Tire Purchase / Installation

Very quick service. Needed new front tire. Was in and out of Just Tires in 30 minutes. Free alignment!

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fast and accurate and on time
  • By: ray77 on July, 2020
  • Services: Tire Purchase / Installation

covid safe and very efficient

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I understand its a business
  • By: ViennaSteve on July, 2020
  • Services: Tire Purchase / Installation

Among other "required maintenance", I was told my rear drum brakes needed to be "cleaned and adjusted" and it would cost $55. As a former mechanic, I know a bit about auto maintenance. Drum brakes are self adjusting and cleaning is not necessary. With drums, the shoes are replaced when worn or noisy at which time the drums are either turned or replaced. That's it. I had a similar experience at a nearby franchise business known primarily for fast, convenient oil changes. Went in for an oil change and they told me I needed a new air filter. Clearly the mechanic hadn't even looked at the filter to actually determine if it needed replacement. I summoned the manager to look at my air filter and explain why I needed a new one after replacing it a WEEK before. It's this type of unnecessary up-sell that causes distrust. I'm not going to pay a mechanic to pump my brake pedal a few times and blow compressed air into my brake drums to "clean" them.

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Poor scheduling
  • By: Shellya on June, 2020
  • Services: Tire Purchase / Installation

Appointment was 11:30, got out of there at 3:30.

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Excellent Customer Service
  • By: NoVABrent on June, 2020
  • Services: Other Services

They road hazard was honored, my tire was replaced, mounted and installed as fast as it could be.

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Fast and Excellent Service
  • By: BreenyW on June, 2020

Everything about my experience was 5 star. I would most definitely recommend them!

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Happy to Return
  • By: John055 on June, 2020

Service much improved since my last visit a few months ago. At that time, the woman behind the counter was out of her element...no sense of her role & job description. ie: After an oil change, the plug was not replaced and I drove off leaking crank case oil. She acted as if this happens all the time, no explanation, no apology…just effete nonchalance. I promised never to return. Gave Vienna Just Tires one more try after seeing Tony behind the counter. Thank You

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